Research shows that if your organisation’s NPS* is higher than those of your competitors, you will likely outperform the market
Satisfied employees perform better and happy employees lead to happy customers
“When we are no longer able to change a situation, we are challenged to change ourselves.” ~ Viktor E Frankl – Author of Man’s Search for Meaning
Through our continued improvement framework and our modular, easy 3-step process – PERCEIVE, REFLECT, ENRICH – you can take the lead in your industry and consistently provide value to your customers and employees. Align your company's agenda and your customers objectives to provide outstanding satisfaction ratings.discover your direction
From understanding your customers' sentiment towards your company to increasing your KPI resolution through to building target-specific training & compliance for your employees, Virtl.X is a platform that provides you with the insight you need at your fingertips.
Virtl.X Business Intelligence is a dynamic, real-time, cloud-based tool offering improvements to performance-management & incorporating online training with a view to maximizing Customer Experience (CX) and staff retention.
Virtl.X brings ultimate transparency such that all the relevant information is directly at hand to guide business teams and to facilitate in making informed decisions.
Virtl.X combines internal & external information from various sources & formats giving direct insight in graphical presentations to key performance indicators.
Virtl.X Business Intelligence is a symbiotic, unified platform linking customer perception, employee performance and online training allowing for a single point of access and reference to the pulse of your business
"Virtl.X allowed me to really gain a never-seen-before insight into my team and my customers. I learnt so much from using Virtl.X and, because of its ability to customise reports, I continue to discover more and more!"
Virtl.X Business Intelligence gave me an invaluable insight into how our banking consultants were performing from a customer perspective allowing the bank to act decisively when a customer was not quite satisfied.
Virtl.X's Quick Rate Survey provides valuable statistics regarding the performance of our engineers. The Trend Analysis also gives us an overview on the clients experience over a period of time.
Listen, Learn and Engage with Virtl.X, the EIE Group tracks and monitors internal customer satisfaction, specifically aimed at providing our customers with excellent service and products. Our focus is continuous improvement and effective customer solutions. Virtl.X helps us monitor these aspects of the business and to react accordingly, ensuring we are always ahead in the game.
The Virtl.X team were professional and understanding of our IT system integration requirements and were able to quickly deliver a solution accommodating all of our requests. It is a real pleasure working with the Virtl.X guys, thank you.
The Right Tool
Virtl.X gave us insight into our business to look around the corners and give our customer facing force the right tools to really make the difference for our customers. It has become a part of our every day analysis.
Virtl.X helped us implement a user-friendly and effective customer survey programme that is vital in our business. Their professionalism and attention to client service made dealing with Virtl.X a pleasure