"VirtlX allowed me to really gain a never-seen-before insight into my team and my customers. I learnt so much from using VirtlX and, because of its ability to customise reports, I continue to discover more and more!"
VirtlX People Science gave me an invaluable insight into how our banking consultants were performing from a customer perspective allowing the bank to act decisively when a customer was not quite satisfied.
VirtlX's Quick Rate Survey provides valuable statistics regarding the performance of our engineers. The Trend Analysis also gives us an overview on the clients experience over a period of time.
Listen, Learn and Engage with VirtlX, the EIE Group tracks and monitors internal customer satisfaction, specifically aimed at providing our customers with excellent service and products. Our focus is continuous improvement and effective customer solutions. VirtlX helps us monitor these aspects of the business and to react accordingly, ensuring we are always ahead in the game.
The VirtlX team were professional and understanding of our IT system integration requirements and were able to quickly deliver a solution accommodating all of our requests. It is a real pleasure working with the VirtlX guys, thank you.
The Right Tool
VirtlX gave us insight into our business to look around the corners and give our customer facing force the right tools to really make the difference for our customers. It has become a part of our every day analysis.
VirtlX helped us implement a user-friendly and effective customer survey programme that is vital in our business. Their professionalism and attention to client service made dealing with VirtlX a pleasure
The Overall Picture
VirtlX People Science helps us to gauge our service levels to our customers and the happiness of our employees. It enables us to have an overall picture of our company allowing us to immediately address any issues raised as well as assisting us in ensuring our employees are satisfied with their work environment, levels of training and general wellbeing.
Understanding what’s important
“I have been extremely impressed with how Rison Software took the time to really understand what is important to our business, our people and most importantly our clients. They then were able to put forward proposals based on our needs. The solution provided through VirtlX People Science will improve not just our efficiency; the data they will capture will help support the development of our people and enable us to measure and adjust one of our key moments of truth in our client journey.”
Virtl.X Business Intelligence is a dynamic, real-time, cloud-based tool offering improvements to performance-management & incorporating online training with a view to maximizing Customer Experience (CX) and staff retention.
Virtl.X brings ultimate transparency such that all the relevant information is directly at hand to guide business teams and to facilitate in making informed decisions.
Virtl.X combines internal & external information from various sources & formats giving direct insight in graphical presentations to key performance indicators.
Virtl.X Business Intelligence is a symbiotic, unified platform linking customer perception, employee performance and online training allowing for a single point of access and reference to the pulse of your business