The real-time monitoring platform for

Customer feedback

The real-time monitoring platform for

Employee performance & wellbeing

The real-time monitoring platform for

Training & development

VirtlX is an affordable, scalable, cloud-based solution to help businesses of all sizes in understanding customer sentiment, conducting market research, gathering employee feedback and staying proactive with compliance and training. 

  • Simple approach to customer and employee sentiment as well as in-house training
  • Compatible with existing systems
  • Cost-effective, scalable subscription model with flexible commitment terms
  • Utilises Net Promoter Score* and VirtlX Experience Index methods
  • Up to 20 questions per survey with ability to link multiple surveys into a single grouped event
  • Ability to segregate regional/branch/departmental data
  • Real-time results
  • Dedicated Communicator incorporating email, SMS and WhatsApp
  • Unlimited survey sets
  • Unlimited survey responses
  • Managed services available
Download our white paper:
Integrating Experience Management and Training Software Into Your Business Strategy
Download it here


Access corporate class customer feedback and analysis.

Increase brand loyalty and sales.

Find out how


Gauge employee performance and wellbeing.

Save time and cost with 360˚, Peer, Manager, Satisfaction & Wellbeing reviews.

Find out how


Build knowledge through bespoke online training.

Develop your business through your people.

Find out how

Karen Osborne

Chief Operating Officer
Case Study

Insurance broker

“VirtlX will improve not just our efficiency; the data they will capture will help support the development of our people and enable us to measure and adjust one of our key moments of truth in our client journey.”

Neil Tomlin

Chief Operating Officer
Case Study

Chartered Certified Accountant

“VirtlX enables us to have an overall picture of our company, so we can immediately address any customer issues and ensure our employees are satisfied with their work environment, levels of training and general wellbeing.”

Arjan MolenKamp

group head retail &
business Banking
Case Study

Banking group

“VirtlX gave me an invaluable insight into how our banking consultants were performing from a customer perspective, allowing the bank to act decisively when a customer was not quite satisfied.”



Business intelligence & report generation tool
Insight to performance management
Cloud based
Cost-effective subscription model
Easy to configure and use
Incorporates 3 business services on 1 platform eliminating the need for expense outsourcing

Virtl.X Business Intelligence is a dynamic, real-time, cloud-based tool offering improvements to performance-management & incorporating online training with a view to maximizing Customer Experience (CX) and staff retention.

Virtl.X brings ultimate transparency such that all the relevant information is directly at hand to guide business teams and to facilitate in making informed decisions.

Virtl.X combines internal & external information from various sources & formats giving direct insight in graphical presentations to key performance indicators.

Virtl.X Business Intelligence is a symbiotic, unified platform linking customer perception, employee performance and online training allowing for a single point of access and reference to the pulse of your business

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