WE OFFER THE EMPLOYEE WELL-BEING AND CUSTOMER RETENTION PLATFORM ON THE MARKET

If your customers and employees are happy you will have a happy, profitable company

Contact us today and ask for our free, no obligation, 7-day trial so that you may understand the value of VirtlX

VirtlX is the solution to:

Understand the well-being of your employees
Connect your remote workers
Shape employees into promoters
Transform customers into supporters
Realize more returns from your investments
Take action for positive results on a single platform
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Reflect

Pulse Surveys, Employee Well-being, 360 Reviews and Line Manager Upward Feedback Assessments

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Perceive

Customer experience surveys and feedback

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Enrich

Corporate bespoke online training

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VirtlX key features:

  • A simple to use cloud-based business tool for gathering valuable data on customer sentiment, employee engagement, product feedback and brand awareness.
  • An easy to reference dashboard showing your latest VirtlX results.
  • Utilization of Net Promoter Score* (NPS)* and VirtlX Experience Index formulas for creating dynamic marketing and employee-speak results.
  • Easily formulated 360 employee assessments with real-time results saving you valuable time and resources.
  • Powerful Line Manager Upward Feedback giving insights to your management teams' skills and performance.
  • Analysis of current vs historic results highlighting areas of improvement or need for attention.
  • Brand loyalty assessment showing dimensions of strength and those requiring scrutiny.
  • Multiple comprehendible reports showing your customer sentiment and employee evaluations.
  • Template-driven bulk email facility for easy distribution of invitations to respondents.
  • On-board learning management system offers bespoke company training for product information, company policy, procedural guidelines and health & safety.
  • Versatile authoring tool for creating surveys, course material and tests.
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Bruce van Rooyen

Dealer Principal
Audi Sandton

Customisable Reports
"VirtlX allowed me to really gain a never-seen-before insight into my team and my customers. I learnt so much from using VirtlX and, because of its ability to customise reports, I continue to discover more and more!"

Arjan MolenKamp

group head retail &
 business Banking
BancABC

Invaluable Insight
VirtlX People Science gave me an invaluable insight into how our banking consultants were performing from a customer perspective allowing the bank to act decisively when a customer was not quite satisfied.

Hildegonda Dednam

Customer Services Manager
Integr8

Valuable Statistics
VirtlX's Quick Rate Survey provides valuable statistics regarding the performance of our engineers. The Trend Analysis also gives us an overview on the clients experience over a period of time.

Ferial Leech

General Manager:
Human Capital
EIE Group

Always Ahead
Listen, Learn and Engage with VirtlX, the EIE Group tracks and monitors internal customer satisfaction, specifically aimed at providing our customers with excellent service and products. Our focus is continuous improvement and effective customer solutions. VirtlX helps us monitor these aspects of the business and to react accordingly, ensuring we are always ahead in the game.

Donald du Preez

Senior Software Developer
EIE Group

Systems Integration
The VirtlX team were professional and understanding of our IT system integration requirements and were able to quickly deliver a solution accommodating all of our requests. It is a real pleasure working with the VirtlX guys, thank you.

Mano Beeslaar

General Manager
URB Sellulêr

The Right Tool
VirtlX gave us insight into our business to look around the corners and give our customer facing force the right tools to really make the difference for our customers. It has become a part of our every day analysis.

Karen van Diggelen

GM: Marketing & Communications
EIE Group

User-friendly
VirtlX helped us implement a user-friendly and effective customer survey programme that is vital in our business. Their professionalism and attention to client service made dealing with VirtlX a pleasure

Neil Tomlin

CEO
Finnies Chartered
Certified Accountants

The Overall Picture
VirtlX People Science helps us to gauge our service levels to our customers and the happiness of our employees. It enables us to have an overall picture of our company allowing us to immediately address any issues raised as well as assisting us in ensuring our employees are satisfied with their work environment, levels of training and general wellbeing.

Karen Osborne

Chief Operating Officer
McClarrons Insurance Brokers

Understanding what’s important
“I have been extremely impressed with how Rison Software took the time to really understand what is important to our business, our people and most importantly our clients. They then were able to put forward proposals based on our needs. The solution provided through VirtlX People Science will improve not just our efficiency; the data they will capture will help support the development of our people and enable us to measure and adjust one of our key moments of truth in our client journey.”

Read Our case studies
WELCOME TO

VIRTL.X

Live
Real-time
Business intelligence & report generation tool
Insight to performance management
Cloud based
Cost-effective subscription model
Easy to configure and use
Incorporates 3 business services on 1 platform eliminating the need for expense outsourcing

Virtl.X Business Intelligence is a dynamic, real-time, cloud-based tool offering improvements to performance-management & incorporating online training with a view to maximizing Customer Experience (CX) and staff retention.

Virtl.X brings ultimate transparency such that all the relevant information is directly at hand to guide business teams and to facilitate in making informed decisions.

Virtl.X combines internal & external information from various sources & formats giving direct insight in graphical presentations to key performance indicators.

Virtl.X Business Intelligence is a symbiotic, unified platform linking customer perception, employee performance and online training allowing for a single point of access and reference to the pulse of your business

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+44784 886 6118
info@virtlx.com